Terms of Service

About Crosstalk

Crosstalk Connections ("Crosstalk") is a telephony service that facilitates 1-on-1 calls between peers. You pick a time. The Crosstalk system will call you then and connect you to speak 1-on-1 with someone who chose the same time.

Crosstalk is not a licensed mental health, counseling, or medical service. If you feel you may be in crisis, call a professional hotline such as 988 in the United States, contact emergency services, or reach out to a qualified professional.

Crosstalk is operated by Crosstalk Connections, Inc., a Delaware 501(c)(3) nonprofit ("we", "us", or "our"). Crosstalk Technologies, PBC, a Delaware public benefit corporation, owns the technology behind Crosstalk and licenses it to us. Your agreement is with Crosstalk Connections, Inc.

Who can use Crosstalk

You must be 18 years of age or older to use Crosstalk. We do not knowingly collect information from anyone under 13. If you believe a minor has created an account, please contact us through our contact form and we will delete it. Crosstalk is currently available to users with phone numbers in the United States and Canada.

Using Crosstalk

To use Crosstalk, you provide a phone number that we use to send you text messages and place calls. You choose a name that we'll use to introduce you to others on calls, and a timezone so we can schedule calls at times that work for you. You interact with Crosstalk by texting with the Crosstalk AI assistant, participating in Crosstalk calls, and using the Crosstalk web portal. In the future, you'll also be able to use our mobile apps, which may include additional features such as video calls. You can change your information at any time through any of these channels.

You are free to decline a call, hang up, or cancel at any time. You can pause or close your account by texting Crosstalk.

By providing your phone number, you consent to receive text messages and calls from Crosstalk at that number, including messages and calls placed by automated systems or generated by AI. Msg&data rates may apply; frequency varies. Reply STOP to opt out, HELP for help.

Community guidelines

Crosstalk works because users treat each other with respect. You agree that you will not:

• Harass, threaten, intimidate, or abuse other users, or engage in hate speech based on race, ethnicity, religion, national origin, sex, gender identity, sexual orientation, disability, or any protected characteristic.
• Share another user's personal information without their consent.
• Record or transcribe a call without the consent of everyone on the call.
• Impersonate a specific person, or falsely claim an affiliation, credential, or role you do not have. However, using a chosen first name, nickname, or alias for privacy is permitted.
• Use Crosstalk to solicit money, recruit for commercial or multi-level marketing schemes, promote investments, or sell goods or services.
• Attempt to defraud, scam, or financially exploit another user. Crosstalk will never ask you for passwords, bank information, gift cards, cryptocurrency, or wire transfers. Do not send money, gift cards, cryptocurrency, or financial information to people you meet on Crosstalk, regardless of the story they tell. If you suspect a scam, text Crosstalk and ask it to submit a support ticket for you.
• Use Crosstalk to provide professional services or establish a professional advisory relationship (medical, legal, financial, therapeutic, or otherwise), whether or not you hold a license. Crosstalk is for peer conversation, not professional consultation.
• Interfere with the service, attempt to access accounts that are not yours, or try to circumvent security or access controls.
• Use Crosstalk for any unlawful purpose, or in a way that violates the rights of others.

We may warn, suspend, or terminate accounts that violate these guidelines, at our discretion. Where we can do so without making the situation worse, we'll try to give notice and a chance to fix the problem before suspension.

Privacy

Our handling of your information is described in our Privacy Policy.

Your content

You retain ownership of the content you send through Crosstalk. By using the service, you grant Crosstalk Connections, Inc. a non-exclusive, worldwide, royalty-free, sublicensable license to store, transmit, process, and use that content for the purpose of operating and improving Crosstalk. This license is transferable in connection with a business transfer permitted under these terms.

Assignment

We may assign this agreement and transfer operation of Crosstalk, in whole or in part, to another operator, with or without notice, and without your consent. Any operator to whom this agreement is assigned is bound by these terms, including our privacy and retention commitments, and must continue to honor them.

Disclaimers and limits

Crosstalk is provided "as is" and "as available." We do not guarantee that the service will be uninterrupted, error-free, or that you will be paired with another user on any given call. We are not responsible for the conduct, statements, or actions of other users, and we do not verify users' identities beyond the phone number they use to sign up.

Any advice exchanged between users — including by users who are, or claim to be, licensed professionals — is peer conversation, not professional advice, and does not create any professional relationship with Crosstalk or with that user.

To the fullest extent permitted by law, our total liability to you for any claim arising out of or related to Crosstalk is limited to US $100, or the amount you have paid us, if any, in the twelve months before the claim, whichever is greater. We are not liable for indirect, consequential, incidental, special, or punitive damages. These limits do not apply to liability for fraud, willful misconduct, or anything that cannot be limited under applicable law.

You agree to indemnify and hold harmless Crosstalk Connections, Inc., Crosstalk Technologies, PBC, and their directors, officers, employees, contractors, consultants, agents, successors, and assigns from any claim, demand, loss, or expense arising out of your misuse of Crosstalk, your violation of these terms, or your violation of another person's rights.

Governing law and disputes

These terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. Any dispute arising out of or related to these terms or your use of Crosstalk will be brought exclusively in the state or federal courts located in Delaware, and you and we consent to the jurisdiction of those courts. Before filing, please contact us through our contact form — most issues can be resolved informally.

These terms, together with any policies or notices we post, are the entire agreement between you and Crosstalk Connections, Inc. regarding your use of Crosstalk. If any provision is held invalid or unenforceable, the remaining provisions will continue in full effect, and our failure to enforce a provision is not a waiver of our right to enforce it later.

Changes to these terms

We may update these terms from time to time. We will inform you of any material changes. Your continued use of Crosstalk after the changes take effect constitutes your acceptance.

Contacting us

The fastest way to reach us is by texting Crosstalk directly — our AI assistant can answer questions and submit a support ticket to our team on your behalf. If you don't have a Crosstalk account, or need to reach us another way, please use the contact form on our homepage.

Crosstalk Connections, Inc.
1207 Delaware Ave, Ste 1606
Wilmington, DE 19806